Privacy Policy
Effective date: July 19, 2026
Clinical Synergy ("Clinical Synergy," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at clinicalsynergy.com and the services we provide.
Information we collect
- Account information — name, business/facility name, email address, username, and password used to sign in to the portal.
- Contact information — phone numbers and mailing addresses you provide for service, delivery, billing, or notifications.
- Service information — equipment rental, delivery, pickup, service-request, and billing records associated with your account.
- Technical information — standard log data such as IP address, browser type, and pages accessed, used to operate and secure the site.
How we use information
- To provide, operate, and maintain the portal and our equipment and service offerings.
- To process orders, deliveries, pickups, service requests, and billing.
- To send account, transactional, and operational communications, including email and SMS text notifications you have opted into.
- To respond to your questions and provide customer support.
- To secure our systems, prevent fraud, and comply with legal obligations.
SMS text messaging
If you provide a mobile number and opt in, we may send you SMS text messages related to your account and service activity (for example, service-request and delivery notifications). Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message; reply HELP for help. Consent to receive text messages is not a condition of any purchase. Mobile information and consent are never shared or sold to third parties or affiliates for their marketing purposes. See our SMS Terms & Conditions for details.
How we share information
We do not sell your personal information. We share information only as needed to operate our services — for example, with service providers who help us deliver the website, email, or text messaging on our behalf, and only to the extent necessary for them to perform those services. We may also disclose information when required by law or to protect our rights, users, or the public.
Data retention & security
We retain personal information for as long as your account is active or as needed to provide services and meet legal, accounting, or reporting requirements. We use reasonable administrative, technical, and physical safeguards to protect the information we hold.
Your choices
- You may update your account information by signing in to the portal or contacting us.
- You may opt out of SMS messages at any time by replying STOP.
- You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
Children's privacy
Our services are intended for businesses and healthcare providers and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when we post the revised policy on this page and update the effective date above.
Contact us
Clinical Synergy
Omaha, Nebraska
Email: info@clinicalsynergy.com
Phone: (402) 201-7301